Customer Service Associate- German Speaker
Amsterdam
Overview of Position
As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. We are seeking candidates who have an excellent command of the German language, good listening skills, and the ability to effectively communicate with our customers. We are proud to work with one of the largest telecom brands in the Netherlands. This role involves providing service to ensure that their customers receive assistance with claims in the event of a lost, stolen, or damaged mobile phone or gadget.
What makes us different?
* You will receive extensive training to fully prepare you for your position
* Flexibility - we support hybrid working but you also have the option to work in the office or both depending on the shifts/hours you work. We pay a home working allowance, and if you travel to the office, a travel allowance.
* Part-time work is possible and negotiable.
* We believe that work-life balance is important - that's why we offer 28 days of vacation plus time off on public holidays, and you accrue extra days if you have not been sick or absent in one year.
* Healthy employees and their wellbeing are important - we pay you a monthly allowance (45 net per month) for your health and wellbeing, and we have a Programme for employees and their families to help with practical information and advice on a wide range of topics related to health, family, money matters
* Many additional benefits, including premium-free pension, bonus schemes, premium-free WIA insurance, an monthly holiday bonus, career opportunities, and much more!
* We even give you an allowance ( 50 net ) on your birthday
* Udemy Learning and development opportunities
* 2.450 gross per month
* Working hours; 38 hours, 5 days per week between Monday and Friday, 09.00 20.00 and Saturday 10.00 - 17.00
What will be my duties and responsibilities in this job?
* Assess and resolve insurance claims
* Support with admin activates on email
What are the requirements needed for this position?
* Fluent German speaking at an advanced level
* Excellent verbal, written, and listening skills
* Basic computer skills, including data entry, website navigation, and other software
What are the working conditions and physical requirements of this job?
General office demands
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