German speaking Customer Support Agents - Hybrid Role in Malta No calls Job at Nexusbal, Malta

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  • Nexusbal
  • Malta

Job Description

Are you passionate about delivering excellent customer service and supporting users in a dynamic, international environment?

We’re looking for German-speaking Customer Support Agents to join our growing team in sunny Malta . This is a hybrid position , offering a mix of on-site and remote work. Relocation support is available for candidates coming from abroad.

Your Role:

As a Customer Support Agent, you’ll be the first point of contact for users, helping them resolve issues, navigate the platform, and providing exceptional service through email and live chat — no phone calls required.

Key Responsibilities:

  • Respond to customer inquiries via email and chat in a timely, professional manner

  • Provide accurate information and effective solutions using internal tools

  • Support users with technical issues, product guidance, and general queries

  • Identify and escalate recurring issues to the appropriate teams

  • Stay updated on company policies and procedures through regular training

  • Meet performance targets related to quality and response time

What We’re Looking For:

  • Native-level German and strong English skills

  • Excellent written communication and problem-solving abilities

  • Proficiency with Microsoft Office tools (Excel, Word, etc.)

  • A tech-savvy mindset with the ability to learn quickly

  • A positive, can-do attitude and desire to help others

  • No prior experience needed – full training is provided!

Work Schedule:

  • Rotational shifts between 07:00 AM and 12:00 AM (midnight)

  • 5 working days per week with 2 days off

  • Initial training period (2 weeks) is on-site in Malta

What We Offer:

  • Comprehensive onboarding and training

  • Hybrid work model (on-site + remote flexibility only in Malta)

  • Relocation assistance :

    • Airport pickup upon arrival

    • Hotel accommodation (up to 3 weeks covered)

    • Partial reimbursement of flight ticket (conditions apply)

  • Career development opportunities

  • Health insurance after 6 months of employment

Job Tags

Work at office, Remote work, Relocation package, Shift work, Night shift,

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