Service Dispatcher Job at Holbrook Heating Inc, Albany, NY

UWFmNzZiOGFFN3JmZXVabXlaSXJ3Y0RoZkE9PQ==
  • Holbrook Heating Inc
  • Albany, NY

Job Description


Description:

We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues , complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Monday-Friday 8am-4:30 pm.

Office Location: Watervliet, NY

Requirements:

Requirements and skills

  • Previous experience in a customer support role
  • Regular Weekend Availability
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

PI346138c0041d-30492-37945443

Job Tags

Full time, Weekend work, Monday to Friday,

Similar Jobs

Geisinger

Patient Transporter- Flex/ Rotation Job at Geisinger

 ...Job Title: Patient Transporter- Flex/ Rotation Location: Lewistown, Pennsylvania Job Category: Patient Support, Nursing and Nursing Support Schedule: Per Diem Work Type: Part time Department: JM-Supply Chain Logistics Team Date Posted: 08/13/202... 

Amrize

Heavy Equipment Operator Job at Amrize

 ...Heavy Equipment Operator at Amrize summary: The Heavy Equipment Operator is responsible for safely operating heavy mobile equipment in an aggregate plant and limestone quarry environment, following all safety and environmental policies. The role involves teamwork,... 

NSC STAFFING

Fire Watch/Construction Job at NSC STAFFING

 ...Description Job Description Looking for candidates that can start on 8/15 for a 6+ week project, 60+ hours a week.~Watching for fires from the welders. ~This will be outside work so need to dress for outside work. ~Still need to have PPE ~ They will also be... 

Pacific Aviation

Airline Customer Service Agent - German/English Speakers - LAX Job at Pacific Aviation

 ...Description Ready to Launch Your Career in Aviation? Do you thrive in dynamic, fast-paced environments? Are you fluent in English and German (both conversational and written)? If you're passionate about delivering exceptional service and helping travelers navigate their... 

Uber

Side gig - Earn at least $2964 in your first 207 trips with Uber, guaranteed. Job at Uber

 ...Earn at least $2964 driving with Uber when you complete your first 207 trips in 30 days. Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary)....