Job Description

Senior Consultant In Human Services Field

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

Our Human Services team helps state and municipal human services and economic development agencies keep their promisesresponsibly and sustainablyto the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

PCG seeks a motivated, experienced project manager and senior consultant in the human services field, with a specialty in child welfare technology, to join our team. The role may be remote but will require regular travel to client sites in Rhode Island and others as needed. The ideal candidate for this position will possess knowledge and experience in some of the following areas:

• An understanding of and experience in the sale and implementation of human services technology solutions, particularly child welfare (CCWIS) technology, including technology solution feasibility, business requirements gathering, solution design and implementation.
• An understanding of health and human services state agency operations, particularly Title IV-E agencies, and their technology needs.
• Experience planning and managing large-scale health and human services technology implementations, with preference for child welfare case management technology implementation (CCWIS) experience.
• An understanding of multi-vendor technology implementation projects, such as roles for DDI, QA, OCM, BPR, PMO and IV&V vendors.
• An understanding of IT project management and business analysis standards, including PMBoK, BABoK, and IEEE, and understanding of common system development lifecycle (SDLC) methodologies.
• An understanding of federal technology procurement standards and funding requirements and options, including APD rules and processes, OMB cost allocation principles, and evolving technologies.

Essential Duties and Responsibilities:

Public Consulting Group is seeking a Senior Consultant to act in a key project manager role to support Rhode Island implement a new statewide child welfare information system (CCWIS).

• Project Management and Client Engagement:
• Establish good working relationship with local, state, federal and private service agencies.
• Act as project manager or client engagement manager.
• Direct and manage project development from beginning to end.
• Identify and resolve issues and conflicts within the project team.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project and the company.
• Thought Leadership:
• Provide subject matter expertise on a range of topics relevant to applicant's background.
• Lead research, speaking engagements and service offering development.
• Support and Lead Market Strategy Development and Sales Efforts:
• Provide industry knowledge to lead and assist in strategic planning and product/service line development.
• Have the ability to tactically analyze existing markets and identify potential areas of opportunity.
• Use of existing client networks to provide a perspective on future business.
• Other:
• Supervise and mentor a team of human services IT consultants.
• Other tasks as to be determined by PCG management.

Required Skills:

• Proper etiquette including customer relation techniques, strong verbal and written communication skills.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to establish working relationships with federal, state, county agencies and the general public.

Required Experience:

• 5+ years experience working within the human services technology field, with child welfare technology experience preferred.
• Certification in project management (PMP) preferred.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $88,300 to $150,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics.

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